Q01Who owns the data — us or SolarERP?+
You do. Every company runs on its own separate database on servers in India. Export your leads, customers, projects and invoices to Excel/CSV whenever you like, and we hand over a full database dump if you ever leave.
Q02Is our data mixed with other EPC companies?+
No. SolarERP is deployed per company: one application, one MySQL database, one login URL such as yourcompany.solarerp.in. There is no shared table with a company column — another tenant cannot even accidentally see your rows.
Q03Can we use our own domain and branding?+
Yes. Run the ERP and customer portal on crm.yourcompany.com with your logo, colours, PDF templates and email/WhatsApp sender identity. SSL is handled for you.
Q04Does invoicing handle GST correctly?+
Invoices, quotations and delivery challans apply CGST + SGST for intra-state and IGST for inter-state supply based on place of supply, with HSN/SAC codes, e-invoice-ready fields and GSTR-friendly exports.
Q05How does subsidy and net-metering tracking work?+
Each project carries its DISCOM application, feasibility, meter installation and commissioning stages, plus the PM Surya Ghar / state subsidy stages with document checklists and dates. Owners see every stuck application on one dashboard; customers see their status in the portal.
Q06Is there a mobile app for field staff?+
Yes — the SolarERP staff app on Google Play. Sales and site teams log leads, upload survey photos, update project stages, check in with location and see their tasks. It talks to your own deployment only.
Q07Can it send WhatsApp and SMS to customers automatically?+
Yes. Connect WATI, Interakt or Aisensy for WhatsApp and MSG91 for SMS/OTP. Alerts fire on events such as proposal sent, payment received, installation scheduled and net-meter installed, using approved templates.
Q08Where do my leads come from?+
IndiaMART, Justdial, HelloLeads, Facebook/Instagram lead ads, your website forms (Contact Form 7, any webhook), WhatsApp and manual entry. Leads land in one pipeline with source tracking, auto-assignment and follow-up reminders.
Q09How is SolarERP priced?+
A monthly subscription per company based on the modules you switch on and the number of users — not per lead or per project. WhatsApp/SMS and credit-bureau API usage is metered from a prepaid wallet at cost. Ask for a quote on the demo call.
Q10How long does onboarding take?+
A new company is provisioned the same day. Most EPCs import their existing leads and customers from Excel, set up proposal templates and go live within a week, with training for the sales and site teams included.
Q11What support do we get?+
Support tickets from inside the ERP, WhatsApp support during business hours, and product updates rolled out to your deployment without downtime. Every EPC on the platform gets the same product improvements.